How Can We Help You?
General Questions
How Does The Waterproof Tech Work?
With magic! Just kidding, it’s actually thanks to our patented Dyma-tex™ technology.
Unlike other waterproof materials, our technology is directly integrated into the knit. It’s engineered with thousands of nano-sized pores small enough to keep water out while letting sweat and heat escape.
No harsh chemicals, coatings, or sprays here!How Often Do You Restock?
We’re always launching new styles and colours! Core shades are available year-round with restocks happening every 3-5 weeks. Limited edition colours, however, are only available while supplies last.
Want to know when core colours come back? Sign up to receive an email alert on the product page. Just chose your size, enter your email, and we’ll be in touch when they come back in stock.Does vesisshoes Make Half Sizes?
Yes, we offer half sizes for the Motu Sneaker, Pacific Sneaker, Tidal Sneaker, Tidal Slip-on, Uptown Chelsea and the Market Flat.
If you’re interested in our other styles, we recommend choosing your most common whole US size. Our flexible, form-fitting knit conforms to your feet for a personalized fit, even if in between sizes.
Need a bit more help? For more information on sizing please click here.Are vesisshoes Shoes Non-Slip?
vesisshoes shoes aren’t certified as non-slip. That said, all our collections are designed with a rubber Herringbone pattern on the tread to help with traction.
Please explore safely!Can I Wear A Men’s Size If I Normally Wear Women’s Sizes?
You bet! Our shoes are unisex with slight width differences between men’s and women’s sizes.
Men’s collections are 1-2 mm wider than women’s. So, if you’re normally a women’s 9, you would be a men’s 8 and vice versa.
For those looking for a wider option, we recommend choosing from the men’s collection for the best fit.
A little confused? We’re here to help.
Email us at support@vesisshoes.store and we’ll give you a hand finding the right size for you.Should I Wear Socks With My vesisshoes?
Up to you! Our patented Dyma-tex™ knit material is super breathable and soft to the touch, so whether or not you choose to wear socks is personal preference.
That said, wearing socks can help wick moisture and heat away from your feet, which can improve comfort and prevent early wear.
Lucky for you, we carry Ankle, Crew, Mid-Crew, No Show and Tab socks specifically designed for vesisshoes shoes
Do vesisshoes Shoes Accommodate Orthotics?
Sure thing! Our insoles are removable to accommodate custom insoles and orthotics.
You get to customize fit, comfort, and support to your liking.How Do I Clean My vesisshoes?
General Questions
Where Can I Buy vesisshoes Products?
You can shop for vesisshoes online, right here on our website! Or, visit us in our very own retail store at Bellevue Square in Bellevue, WA.
Select vesisshoes are also available in retailers across Canada and the United States. Check out this page to find a location near you
Accessibility Statement
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. vesisshoes is partially conformant with WCAG 2.1 level AA.
Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
We welcome your feedback on the accessibility of vesisshoes. Please let us know if you encounter any accessibility barriers by contacting us via the options below:
Phone: +17024439447
E-mail: lcjaailvck@iubridge.com
We aim to reply to feedback within 1-2 business days.
This statement was created on 14 June 2021 using the W3C Accessibility Statement Generator Tool.California Consumer Privacy Act
California residents may request that we not disclose personal information to third parties or affiliated companies for valuable consideration, as per the Califonia Consumer Privacy Act.
To initiate said request please fill out the form provided via this link. Is it safe to buy vesisshoes products from non-vesisshoes websites?
We’re aware that fraudulent sites and advertisements claiming to sell vesisshoes products at a discounted price are out there, and our team is working hard to take the appropriate action against these counterfeit sellers.
At this time, our only domain is vesisshoes.store. Any domain claiming to be vesisshoes that is not vesisshoes.store is considered fraudulent and not authorized by vesisshoes.
vesisshoes are also available for purchase at select retailers both online and in store in both US and Canada. If you have any questions or concerns prior to making your purchase, please reach out to our support team at support.us@vesisshoes.store.Do you have a shoe recycling program?
Yes! Through our partnership with Soles4Souls Canada, you can bring your worn vesisshoes shoes to one of our retail stores and instantly receive $25 off a new pair of adult vesisshoes shoes. The $25 discount cannot be stacked with other promotions or sales. Applicable to full priced, adult shoes only.
Click here for more details about the program and to find your nearest store. Please note we currently only support this program at our vesisshoes Store locations in Canada.
Can I return multiple pairs?
You can return as many pairs as you like. However, the $25 discount applies once per new pair purchased.
For example:
Return 1 pair → Get $25 off 1 new pair
Return 2 pairs → Get $25 off each of 2 new pairs
Return 2 pairs → Cannot combine to get $50 off 1 pairI can’t find the Astoria Backpack, Coastal Hoodie, Courtside Classic sneakers, Kids Weekend or Kids Classic Chelsea. Are they coming back?
After taking a fresh look at our lineup, we’ve made the tough call to say goodbye (for now) to the Astoria Backpack, Coastal Hoodie, Courtside Classic Sneaker and our Kids Collection. This helps us stay focused on products we can support sustainably while we continue to deliver quality products you and your fellow venturers know and love
Although we don’t have immediate plans to bring more of this lineup back outside of Canada, we do have some exciting, never-before-seen products in the works that we think you’ll love just as much. Want a sneak peek and early access? Be sure to sign up for our e-newsletter here: vesisshoes.store/pages/early-access-sign-up
And don’t forget to follow us on Instagram and Facebook. They’re the best places to stay in the loop on new launches and what’s coming next!
Manufacturing
Where Are vesisshoes Products Made?
vesisshoes are designed in Vancouver, Canada and manufactured in Taiwan, China, Cambodia, and Vietnam.
We make a point of partnering with factories that align with our core values and share our sustainability goals.
All our manufacturing partners are:
BlueSign certified
BSCI participants
ISO 14001 compliant
Oeko-Tex certified
GRS certified
Higgs Index rated
Do vesisshoes Products Contain PFAs?
No PFAs or harsh chemicals here! Our Dyma-tex™ technology is 100% waterproof thanks to how the knit is engineered, not because of any chemical sprays or coatings.Do vesisshoes Products Contain Latex?
vesisshoes shoes don’t contain latex, but our gloves have latex in the grip. The midsoles of our shoes are made out of lightweight EVA and outsoles are made of rubber.
Given how similar the chemical composition of these materials is to latex, those with a latex allergy might find vesisshoes can cause an unwanted reaction.vesisshoes And Sustainability
At vesisshoes, we’re doing our best to make our shoes as good for the planet as they are for your feet. We’re constantly evaluating new practices to help lower our carbon footprint.
Here are a few mindful manufacturing practices we’ve adopted so far:
Lifelong waterproofing without harsh chemical coatings.
Less amount of raw materials.
Recyclable packaging.
100% vegan materials.
We’re not perfect, but we work to offset our impact by funding community-led environmental projects around the world. You can read more about that here.
For more information on our sustainability practices, please click here.
Payment & Promos
My Discount Code Isn’t Working – Help!
Contact our Customer Care team, and we’ll do our best to help you out.
We’re available via email at support.us@vesisshoes.store and through our online chat.Can I Combine Promotional Offers?
Promotional codes can not be combined. This includes, but is not limited to:
First-time purchase codes.
Back in stock codes.
Seasonal or promotional offers.
Store credits and gift cards can be combined with promotional offers.Do You Offer Payment Plans?
Free Cart Promotion Fine Print
To qualify, you must share vesisshoes through the link provided at checkout with at least one friend. Valid for purchases made between November 1st, 2022 at 12:00 AM PST and November 30th, 2022 at 11:59 PM PST. Submissions collected daily, one per day per order. Valid only on original online store purchases from vesisshoes.store or ca.vesisshoes.store. One winner is chosen via random draw daily and is notified of their win via email the day after their submission. Winner will receive a refund for the first order placed on the same day they submitted their entry. Refunds will be processed within 3-5 business days approximately.How do I Cancel or Change My Order?
If its been less than 30 minutes since you placed your order, you can still cancel it! Just log into your vesisshoes account using the same email you used at checkout. Don’t have an account? No problem! You can create one with that email and still access your order.
Once you’re logged in, head to the “Orders” section, find the order you want to cancel, click “View Order” followed by “Manage Order” and then hit the “Cancel” button.
You can also cancel straight from your order confirmation email by clicking “View Order” and then “Cancel.”
Heads up: We move fast! If you don’t see the cancel button, it means your order’s already in the works and can’t be canceled anymore.What If I Can’t Cancel My Order?
If its been more than 30 minutes since you place your order, its already in the works and can’t be canceled. But no stress! Once it arrives, you can still return it through our regular returns process.
Just a heads up: Due to how our system works, exchange orders and digital gift card orders can’t be canceled at any point